Teleconferencing Features

Schedule your teleconference

24x7 Reservations – Scheduling an operator attended teleconference is as simple as dialing 0845 051 8070 or +44 (0) 207 096 7340. You will be connected with one of our helpful Reservationists who will walk you through the process and answer any of your questions.

Recurring Call – Reservations are automatically generated for up to one year from the date of original booking. Recurring Call is ideal for daily, weekly or monthly team meetings and project updates.

Broadcast and record your teleconference

Web Conferencing – Add visuals and interaction to your teleconference. You control a slide presentation from your desktop while your audience accesses it via the web. Web Conferencing gives you the ability to collaborate on documents, share applications, poll your audience, tour the web and much more. Present only the audio portion of your call or add slides – the choice is yours.

Replay – Replay digitally records your teleconferencing call for anyone who was unable to attend it live or would like to listen again. It is available via a freephone number for easy, 24/7 access. Convenient and time saving, Encore is one of our most popular features. CD/Taping – We capture your event on a CD, cassette, microcassette or DAT to provide you with a high-quality recording of the call for your archives. Transcription – Receive a written record of what was said during the teleconference. Transcriptions are helpful for identifying sound bytes and quotes.

Enter your conference call

Dial Out – Give your teleconference participants the VIP treatment. Dial Out delivers your conference call to your participants rather than requiring them to dial into the conference call. You provide us with the names and telephone numbers of your participants and an Operator will make sure that they join your conference call.

Direct Entry – Select Direct Entry to quickly join an audio conference call. It allows participants to immediately enter the conference and start speaking before the call officially begins. Direct Entry is suggested for informal conference calls.

Music Entry – Participants are placed on music hold until the conference call begins. Music Entry creates a formal atmosphere before you start teleconferencing.

Entry/Exit Tones – Participants hear a tone whenever a new participant enters or exits the conference. It lets everyone know that a new participant has joined or left the conference call without interrupting the conversation.

Announce – An Operator announces participants’ names when they join the conference call, letting everyone know who is on the call.

Roll Call – An Operator broadcasts the names of all participants who have joined the conference call. Roll Call confirms that all expected participants are in attendance.

Chairperson First/Last – Chairperson First creates a friendly atmosphere for teleconferencing by letting you join the conference call before your participants. It gives you the opportunity to greet participants as they join the conferece call. Chairperson Last joins you to the teleconferencing call after everyone else has arrived, creating a formal atmosphere. Chairperson Last is recommended for large presentations and speaking events.

Administer your conference call

Subconference – Pre-selected guests join a private discussion before the conference begins. Subconference lets you review last-minute details, side issues and other non-public information.

Communication Line – Speak with an Operator outside of the main conference to convey behind-the scenes information, orchestrate guest speakers or give timing cues. A Communication Line makes it easier to manage large teleconferencing events.

Custom Script – Craft a special message for a welcome statement, Q&A session and/or closing comments. Your script is read by the Operator during your conference. Custom Scripts offer you another way to personalize your calls.

Group Mute/Unmute – You can silence all participants' lines by pressing a keypad command on your telephone or by instructing your Operator. Group Mute/Unmute helps reduce background noise and limits interruptions during a teleconferencing call.

Self Mute/Unmute – Participants can silence their own telephone lines by pressing a keypad command on their telephones. Self Mute/Unmute reduces background noise from cell phones, speaker phones, etc.

Gather data for your conference call

Polling – An Operator surveys all conference participants. You determine the questions prior to the conference call and participants respond via their telephone keypads. Polling allows you to collect instant feedback and increases participants' involvement in the call. You receive a report with all responses that is organised by question and participant.

Question & Answer Session – Give your participants the opportunity to ask questions during the teleconference. Participants indicate that they have a question using their telephone keypad, while the Operator manages the question queue in a professional and orderly fashion.

Participant List – Before joining participants to the conference call, an Operator collects the name of each participant plus two additional pieces of information that you determine. The information will be sent to you via fax or email along with on-the-line times for each participant.

Secure teleconferencing

Conference Lock – You can prevent additional participants, even the Operator, from joining a teleconferencing call by pressing a command on your telephone keypad. Conference Lock gives you the freedom to discuss confidential information in a secure environment.

Password/Passcode – Participants must provide the Operator with a pre-determined word or code to join the conference call. You determine the Password/Passcode before the start of the teleconference. Password/Passcode restricts attendance and heightens security of teleconferencing.